KUCHING – Motorists using the Pay & Go electronic parking system in Kuching South have been advised to lodge complaints with the operator if they encounter duplicate payments, incorrect charges or technical errors, with eligible cases entitled to refunds.
Kuching South City Council (MBKS) Mayor Dato Wee Hong Seng said users should submit their complaints for verification rather than assume that requests for refunds would automatically be rejected.
He explained that the electronic parking platform processes tens of thousands of transactions daily, and occasional technical issues or discrepancies may occur.
Speaking during his Facebook Live session, Shall WEE Talk, on Saturday, Wee said the operator could investigate disputed transactions by checking photographs and other information recorded by the system.
“If you believe that you are inaccurately charged, kindly report it to the operator, who will verify your claim with photos and data captured by the system,” he said.
Wee specifically encouraged motorists who noticed two parking charges within a 30-minute period to submit an appeal for review. He assured users that confirmed incorrect charges would be refunded without any penalty.
He also clarified that electronic parking payments and parking compounds are separate matters involving different responsibilities.
According to Wee, parking fees are processed through the Pay & Go operator’s system, while the enforcement and issuance of parking compounds fall under the jurisdiction of MBKS.
He urged motorists to understand the distinction when raising complaints, adding that disputes involving payment transactions should be directed through the appropriate channels.
At the same time, the mayor reminded motorists that parking fees remain applicable whenever vehicles are parked in designated public parking spaces.
He stressed that the requirement applies regardless of whether an individual parking bay has a number displayed, as all designated public parking bays are subject to the applicable charges.
Wee also cautioned motorists against illegal parking, warning that offenders could face fines of up to RM200.
On season parking passes, he said MBKS would maintain the existing arrangement without adjusting prices, citing the limited availability of parking spaces.
The council is also working with the Pay & Go operator to maintain current parking rates and prevent increases that could place additional financial pressure on motorists.
Wee said MBKS would continue to review public feedback and require improvements from the operator whenever weaknesses or shortcomings were identified in the system.
He emphasised that the council’s approach was not simply to defend the operator, but to ensure that complaints were properly examined and necessary corrective measures taken.
The mayor also noted that Pay & Go had expanded its operations beyond Sarawak and was being used in Sabah’s commercial sector. The operator was also looking towards expanding its presence into Peninsular Malaysia.
For motorists experiencing problems with the system, Wee said they could contact him directly at 010-6601919 to raise their concerns. He added that he would assist in following up on the complaints and seeking appropriate solutions.
MBKS, he said, remained open to feedback from motorists, the operator and other stakeholders, with continued improvements needed to make the electronic parking system more reliable, transparent and effective.
The advice comes as electronic parking services become an increasingly common feature of urban parking management, making accurate transaction records, accessible complaint channels and timely resolution of payment disputes important for maintaining public confidence in the system. â Sarawak Daily
