KUCHING – Sarawak’s efforts to strengthen governance and improve public service delivery gained international recognition this week when the Danish Parliamentary Ombudsman and the Danish Ambassador to Malaysia, Kristine Vangkilde Berner, visited Sarawak Information Systems Sdn. Bhd (SAINS) to review the state’s TALIKHIDMAT call centre.
The delegation, led by Christian Britten Lundblad, was welcomed by Awang Putrayusrie Awang Redzuan, Director of the Sarawak Public Communication Unit (UKAS).
In his address, Awang Putrayusrie emphasised that the visit underscored the value of sharing experiences between institutions in promoting transparency, accountability and effective service delivery.
He explained that UKAS plays a central role in managing and monitoring the TALIKHIDMAT system, which acts as a one-stop communication hub between citizens and government agencies.
“Through TALIKHIDMAT, we ensure that every complaint, suggestion, question or appreciation from the people is channelled accordingly and dealt with effectively,” he said.
The system currently coordinates with more than 260 state and federal agencies, expediting responses to community concerns.
Awang Putrayusrie noted that TALIKHIDMAT has become increasingly important in ensuring government services remain responsive and aligned with public expectations.
The Danish delegation was briefed on how TALIKHIDMAT functions as a feedback management system, connecting communities with government services across Sarawak.
The visit provided an opportunity to exchange ideas and best practices in public administration, with both sides recognising the importance of strengthening institutional cooperation.
Awang Putrayusrie expressed appreciation for the Danish Ombudsman’s interest in Sarawak’s approach to governance. “We are very pleased to receive the visit of the Danish Ombudsman and embassy delegation.
This visit opens up wider cooperation, especially in exchanging views, ideas and best practices in strengthening public administration institutions,” he said.
The Danish Ombudsman’s office, established in 1955, has long been recognised as a model for administrative justice and accountability.
Observers noted that the engagement with Sarawak reflects Denmark’s interest in supporting governance reforms in emerging institutions worldwide.
The visit was attended by senior officials from the Danish Parliamentary Ombudsman’s office and the Danish Embassy, alongside Sarawak officials.
Both sides expressed hope that the collaboration would pave the way for future initiatives, including technical exchanges and joint training programmes, aimed at enhancing public service delivery.
