KUCHING – The Sarawak Consumer Association (PPS) has once again received a complaint against the Facebook-based online sales platform Jun Live Mall, raising concerns about unethical practices and consumer protection.
The latest complaint, lodged on 16 March 2026, involved a financial loss of RM1,584.45 suffered by a consumer through transactions dating back to November 2025.
PPS assisted the complainant by accompanying him to the Consumer Claims Tribunal Malaysia (TTPM), where officers provided detailed guidance on the claims process. The complainant subsequently filed Form 1 to initiate legal proceedings against the seller.
This is not the first time PPS has dealt with issues relating to Jun Live Mall. Previous complaints included allegations of insulting content targeting East Malaysian communities, non-transparent sales practices, and refund delays lasting between 360 and 1000 days.
The seller’s frequent display of a lavish lifestyle on social media has also raised doubts about the legitimacy of the business.
In response to earlier complaints, PPS submitted video evidence to the Malaysian Communications and Multimedia Commission (MCMC) and other relevant agencies. Authorities reportedly took action, leading to the temporary closure of the platform earlier this month.
PPS President Dr Wynson Ong reiterated the association’s commitment to supporting consumers by offering guidance and solutions to transaction-related issues.
He emphasised the importance of responsible business ethics and urged all parties to comply with the law, respect community sensitivities, and maintain consumer trust in the online shopping ecosystem.
The association also called on MCMC to strengthen monitoring of live broadcasts on Facebook, particularly those involving Jun Live Mall.
PPS stressed that stricter oversight is needed to prevent the spread of abusive language, insults, and inappropriate behaviour that could influence others to adopt similar practices for profit.
Consumers are advised to remain vigilant when making online purchases and to seek assistance through official channels if they encounter problems.
PPS encouraged the public to report complaints directly to its office at 017-7109299, ensuring that issues are addressed promptly and fairly.
This latest case highlights the growing challenges of regulating online sales platforms and the need for stronger consumer protection measures in Malaysia’s digital marketplace.
