BINTULU — A three-day MS ISO 9001:2015 Quality Management System (QMS) Review and Optimization Workshop, held from 23 to 25 July in Bintulu, has brought together 60 participants from federal and state agencies to improve the efficiency of Business Name Registration (BNR) and Trade Licence (TL) procedures at the district level.
Jointly organised by the Sarawak Transformation and Innovation Unit (STIU) and the Sibu Divisional Administration, the workshop aimed to refine current administrative systems to better meet customer expectations and ensure compliance with international quality standards.
Director of STIU, Superi Awang Said, stated that the initiative supports Sarawak’s ambition to create a more business-friendly environment that attracts high-impact investments.
“Continuous improvements to procedures such as BNR and TL not only make things easier for traders and investors, but also contribute to a more conducive business environment which helps boost economic activities and attract more high-impact investments to Sarawak,” he said in a statement.
During the workshop, participants conducted comprehensive reviews of existing procedures, identified inconsistencies in implementation, and proposed enhancements such as clarity in work procedures, bureaucracy reduction, and standardised documentation across all districts.
Superi emphasised that refining these systems would improve public service delivery, aligning with the Sarawak Government’s goal of creating a progressive, inclusive, and high-impact administration.
Agencies involved included the Inland Revenue Board (IRB), Accountant General’s Department of Malaysia, Sarawak Attorney General’s Chambers, and Divisional Administrations throughout Sarawak.
