KUCHING – Tuan Mohamad Faizal David bin Jemat, Deputy Director of the Road Transport Department (JPJ) Sarawak, carried out an official visit to the Kuching Urban Transformation Centre (UTC) on Tuesday to review the operations of JPJ public service counters.
The visit focused on evaluating the efficiency and quality of service delivery at JPJ UTC Kuching, ensuring that operations follow established procedures and provide a customer-friendly environment.
During the visit, the Deputy Director engaged with staff to hear feedback on challenges and gather suggestions for improving daily operations.
This reflects JPJ Sarawak’s commitment to enhancing service quality and operational efficiency across all public counters.
JPJ Sarawak emphasised that integrity, efficiency, and responsiveness remain top priorities in serving the public.
Such visits help identify practical solutions to streamline processes, improve workflows, and enhance the experience for residents using road transport services.
Officials noted that JPJ Sarawak will continue implementing initiatives to support staff development, elevate customer service standards, and maintain operational excellence throughout the state.
