MIRI – A pioneering pet care facility in Miri has introduced the world’s first fully automated 24-hour self-managed dog boarding system, setting a new benchmark for animal welfare and convenience.
The centre, developed by Steven Chin under Logility A Plus, has been recognised by both the Malaysia Book of Records and the Asia Book of Records for its innovative approach.
The system allows pet owners to check in and collect their dogs at any time of day or night through a secure digital platform, supported by smart monitoring and minimal human intervention.
Each dog is housed in an individual kennel equipped with dedicated ventilation, stainless steel enclosures, and automatic flushing systems to maintain hygiene.
High-temperature steam cleaning and eco-friendly practices further reduce the risk of bacterial infections, ticks, and other health concerns commonly associated with traditional boarding facilities. The design prioritises safety, comfort, and sustainability, aligning with global standards for responsible pet care.
Automation is central to the model. Owners can manage bookings via mobile app, while optional services such as grooming, feeding, and dog walking are available through trained staff. The system is designed to be accessible and manageable, enabling staff of varying abilities to contribute effectively.
Plans are also underway to employ individuals on the autism spectrum, offering structured roles such as kennel cleaning and equipment monitoring, reflecting the facility’s commitment to inclusivity and social responsibility.
The outlet at Pujut 7 has already attracted attention from academic institutions. Students from Curtin University Malaysia recently visited the centre to study how Internet of Things (IoT) technology is applied in real-world business environments.
They observed features such as motorised security shutters and remote monitoring systems, highlighting how automation enhances safety and efficiency.
Deputy Minister of Tourism, Creative Industry and Performing Arts Sarawak, Datuk Sebastian Ting, joined the visit and participated in a photo session showcasing the facility’s certifications.
Faculty members praised the initiative for providing students with practical exposure to industry practices and encouraging them to think critically about how technology can improve animal welfare.
Chin emphasised that the facility was designed not only to serve local pet owners but also to set a global standard.
“Our goal was not just to create a 24-hour facility,” he said, “but to set a global standard for pet care, a space where technology, hygiene, sustainability, inclusivity, and compassion come together to create something truly extraordinary.”
Located near residential areas such as Bandar Baru Permyjaya and Lutong, the centre offers promotional rates starting at RM30 per night, with discounts for longer stays.
Owners are required to register online, provide vaccination records, and bring their own pet food. Additional amenities include an unmanned pet washing machine, while the facility remains open even on public holidays.
By combining automation, hygiene, and inclusivity, the Miri centre has positioned itself as a model for the future of pet care. With plans for expansion, the system could soon be replicated in other cities, offering pet owners worldwide a safer, more convenient, and sustainable solution.
